Frequently Asked Questions (FAQs) – Manpasand Spices
Welcome to the Manpasand Spices FAQ section! We understand that shopping online requires trust and clarity, so we have compiled the most frequently asked questions to help you with your purchase, order tracking, returns, refunds, and more.
Our goal is to provide you with an easy, hassle-free shopping experience with our premium-quality spices and food products delivered across India.
FAQ's
What if there is a problem with my order?
At Manpasand Spices, we strive to deliver top-quality products to our customers. However, due to unforeseen circumstances, you may encounter issues such as:
- Defective or damaged products
- Logistics delays or issues
- Wrong item received
What to do if you receive a wrong or damaged order?
If you receive an incorrect, damaged, or defective product, please follow these steps:
1. Go to your "Orders Page" on the website.
2. Contact our support team immediately through the page or email us at support@manpasandspices.com.
3. Provide your order ID, images of the product received, and a brief description of the issue.
Resolution Time:
We prioritize resolving issues as quickly as possible, ensuring a smooth experience for you. Once verified, we may offer a replacement, refund, or store credit based on the situation.
Can I cancel my order after it has shipped?
We allow order cancellations only before shipment. Once your order has been processed and dispatched, it cannot be canceled.
Important Cancellation Policies:
• If you need to cancel your order, do so before the order is processed for shipping.
• Orders already shipped cannot be canceled or refunded, but you may opt for a return once received.
• Shipping charges (if any) are non-refundable.
If you wish to cancel an order, please reach out to us as soon as possible at support@manpasandspices.com.
When will I receive my refund?
If a refund is issued, it will be credited back to your original payment method. The refund processing time varies based on the payment mode used at checkout.
Refund Processing Time:
• Credit/Debit Card, UPI, Net Banking Payments: Refunds may take 7-10 business days to reflect in your account.
• Cash on Delivery (COD) Orders: Customers can opt for a bank transfer or store credit in their Manpasand Spices account.
Note: Refund timeframes depend on your bank's processing speed. If you do not receive your refund within the expected time, please contact us.
How can I get in touch with Manpasand Spices?
We are always happy to assist you! You can contact us through the following channels:
Email Support: support@manpasandspices.com
Response Time: Within 2 business days
For urgent support, mention "URGENT SUPPORT" in your email subject line.
Can I track my order?
Yes! You can easily track your Manpasand Spices order in real-time through your account.
How to Track Your Order:
1. Login to your Manpasand Spices account.
2. Go to the “My Orders” section.
3. Select the order you wish to track.
4. Click on "Track Order" to view real-time updates.